It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Anonymous Access to Service Desk

Barret Wallace Apr 24, 2014

I have a project and I'd like to implement a service desk within the intranet of my organization, so that every employee (registered or not) can create issues. Service Desk and Customer Portal, respectively, in general work like a charm. I set the respective project to the permission scheme "Customer Portal". There, I enabled the group "anyone" to a) browse the project and b) create issues.

I'm now able to access the project anonymously in JIRA. However, the customer portal automatically redirects me to a login page whenever I try to access the project anonymously :-(

Any ideas?

3 answers

Barret Wallace Apr 25, 2014

Thank you, Boris. Obviously, it is not intended to use Service Desk / Customer Portal to anonymously access an otherwise closed project.

However, my project is already exposed to the public in JIRA. To me, it doesn't make sense that the Customer Portal is more restricted than JIRA itself!?

Boris Georgiev Apr 25, 2014

I think that has something to do with the license, as Service Desk usually means that you'll have a lot of customers logging requests there, so if there is anonymous access you'll be able to get away with a lot "cheaper" license :).

0 votes
Andy Brook Apr 25, 2014

If you are happy to provide a non-interactive interface, you can use email to create issues through JEMH, which supports both registered users or not (howto).

0 votes
Dario Bonotto Atlassian Team Apr 05, 2016

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

1,017 views 13 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you