I have a project and I'd like to implement a service desk within the intranet of my organization, so that every employee (registered or not) can create issues. Service Desk and Customer Portal, respectively, in general work like a charm. I set the respective project to the permission scheme "Customer Portal". There, I enabled the group "anyone" to a) browse the project and b) create issues.
I'm now able to access the project anonymously in JIRA. However, the customer portal automatically redirects me to a login page whenever I try to access the project anonymously :-(
Thank you, Boris. Obviously, it is not intended to use Service Desk / Customer Portal to anonymously access an otherwise closed project.
However, my project is already exposed to the public in JIRA. To me, it doesn't make sense that the Customer Portal is more restricted than JIRA itself!?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot