An internal server error is displayed when exporting Issues to the column order gadget from Issue navigator page

issue description :

1)Navigate to the Issue navigator screen.
2)Search for the issues
3)click on export and then select charts(Export-->charts)
4)select column order gadget(export->charts->ColumnOrder)

Actual Result:

Internal server error message is getting displayed.

We are expecting there exported the column order gadget

Note : we observed this issue in JIRA V5.1.8,V6.2.1 and V6.2.5

Please find the attached document for the Screenshot.

5 answers

This widget could not be displayed.

Hi,

Could you take a look in your logfile to find more information about this?

Best regards,

Peter

This widget could not be displayed.

We have observed no logs generated in atlassian-jira.log and this rest callhttps://hostname/jira/rest/column-order-rest/1.0/columns?id=jql-ORDER+BY+key+ASC%2C+createdDate+DESCgetting 500 Internal Server Error when we click on column order.

This widget could not be displayed.

We have observed no logs generated in atlassian-jira.log and this rest call https://hostname/jira/rest/column-order-rest/1.0/columns?id=jql-ORDER+BY+key+ASC%2C+createdDate+DESCgetting 500 Internal Server Error when we click on column order.

This widget could not be displayed.

Did you check the catalina.out log in the jira installation directory logs?

This widget could not be displayed.

yes ,we have checked the catalina.out log . In that also we did not find any logs

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

160 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you