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An error occurred when performing the Gadget feed URL healthcheck

hello,

ive an issue on my Jira instance (7.13) ,the instance is running behind reverse proxy (nginx),

here is the error :

An error occurred when performing the Gadget feed URL healthcheck

 

i tried lot of solutions that i found on the discussions but no result ...any solution !!!

 

Thanks

2 answers

1 vote

The most common error is when the Jira system can't talk to itself over the network.

Go on to the Jira server and try "wget <Jira base url>" (not localhost, you must use the base url) - if that gives you errors, you need to fix that to get Jira to work.

yup thats the issue, but i dunt know how i can fix it

The fix is to change your network such that it allows the Jira server (and other systems that should be allowed to reach Jira) to connect to it over your network.

The things to check to fix 99.99% of connection issues are

  • The server routing and ports to get to Jira
  • Firewalls
  • SSL credentials (if you're using SSL, which you should)

yup but can you give me more details on that !!

hello @Nic Brough _Adaptavist_ , i can wget Base-URL without any errors but on the GUI i still see the error .

Can you wget the base url from the Jira server and get some html that shows the login page?

Yep, as I thought, your Jira server cannot reach itself over your network.  You will need to work out what is blocking access and fix that.

lol, yup that was my question, and i posted it here because i need answers..,its clear that jira cannot access itself, but what i should verify to  fix that

You need to "veryify" your network connections.  Please check

  • The server routing and ports to get to Jira
  • Firewalls
  • SSL credentials (if you're using SSL, which you should)

@testdockerhub 

 

Hi 

can you share some more details (log of your instance)

How does your setup look like (SSL terminated on nginx -> jira etc)?

 

Cheers

Kurt

hello @Kurt Klinner  yup the SSL terminates at the reverse proxy level (nginx)..,what i can modify to fix that issue ?

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