An error occurred" when viewing a Scrum board, Exception: Uncaught TypeError: Cannot call method 'addListener' of undefined

[Ahmed Abdalla]

When navigating to most of my Scrum boards, I get the following message:

An error occurred Hide...

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Uncaught TypeError: Cannot call method 'addListener' of undefined

Resource: https://ejodod.atlassian.net/secure/RapidBoard.jspa?rapidView=5&view=planning&selectedIssue=NM-3

Line: 36

Environment

Mozilla/5.0 (X11; Linux i686) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.162 Safari/535.19

It shows up most of the time !! yea, sometime it just doesn't show up and I can't get a solid pattern on when does it show up !

[Ahmed Abdalla · Accepted solution]

Support diagnosed the error as it's due to a javascript error, and it turned out it's due to an old chrome "version 18". After updating to "version 21" the errors disappeared.

[Norman Abramovitz]

Since you are on OnDemand, I would contact support to get help. The first thing I would ask for is the information in your logs to see where error actually occured. Support would need to extract your log information, so you might as well contact support.