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  • An error occurred" when viewing a Scrum board, Exception: Uncaught TypeError: Cannot call method 'addListener' of undefined

An error occurred" when viewing a Scrum board, Exception: Uncaught TypeError: Cannot call method 'addListener' of undefined

When navigating to most of my Scrum boards, I get the following message:

An error occurred Hide...

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Uncaught TypeError: Cannot call method 'addListener' of undefined

Resource: https://ejodod.atlassian.net/secure/RapidBoard.jspa?rapidView=5&view=planning&selectedIssue=NM-3

Line: 36

Environment

Mozilla/5.0 (X11; Linux i686) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.162 Safari/535.19

It shows up most of the time !! yea, sometime it just doesn't show up and I can't get a solid pattern on when does it show up !

2 answers

1 accepted

This widget could not be displayed.

Support diagnosed the error as it's due to a javascript error, and it turned out it's due to an old chrome "version 18". After updating to "version 21" the errors disappeared.

This widget could not be displayed.

Since you are on OnDemand, I would contact support to get help. The first thing I would ask for is the information in your logs to see where error actually occured. Support would need to extract your log information, so you might as well contact support.

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