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An added user can't access to the jira HD?

Hi , 

I added a user to an organization in march when he tried todat to access to the HD. He wasn't able to access to it or I added him with the correct email before and at that time he was able to create tickets but now he can't access to HD.

Any reason why this happened?

2 answers

when I click to view his profile, I am given the error message:


Looks like we’re off the beaten track

We landed here for a user that does not exist.
Head back to the directory to search for another user.

Dave Mathijs Community Leader Nov 28, 2022

The user doesn't exist, is he still added as customer of the service project?

why doesn't exists where he is added to HD with the right email and was able to access to it before?

Probably I edited the organization name, May that be the cause?

Dave Mathijs Community Leader Nov 28, 2022

Changing the name of the organisation does not change added users/customers.

Please share a screenshot of where exactly (URL) you see the user profile.

Dave Mathijs Community Leader Nov 28, 2022

You are looking at Users (so people who have a license). If you cannot find the user, then he no longer exists and may have been deleted.

Please to to the Service Project > Channels & People > Customers.

Search for customers, can you find that person?

yes I can find him. but when I click on profile I got that.

0 votes
Dave Mathijs Community Leader Nov 28, 2022

Hi @yosser_mahfoudh Have you tried to add a user (with a license) to an organization or a customer (without a license)?

What is the current role of that person in your project?

he is a client. 

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