I am fairly new to JIRA and wanted to ask a question regarding the templates.
I submitted a ticket and received a notification that the ticket has been submitted. With that being said, I like how the customer has the power to Escalate, Resolve this issue & cancel request in the window attached...
Would you know where I can add something similar for one of my templates?
Many thanks for getting back to me.
With regard to template, the picture attached shows a ticket submitted via the Jira Service Desk.
As you can see on the right hand side (circled in blue), the customer has an option to "cancel request" & "resolve this issue"
This appears on the final screen once the ticket has been received and a number has been issued to the customer.
I believe this might be in workflow, but just wanted to double check.
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