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Always mail on Create Issue Edited

Sometimes a user does not recieve a "Issue Created" mail.

All Notificatiuons etc set up - seems to be this issue:

Screenshot 2019-09-10 at 12.14.50.png

Can that be "overruled" ..

 

UPDATE: This is creation via mail, not UI...

2 answers

Hello,

Users can change this on their profiles:

Selection_406.pngIf you change "My Changes" to "Notify me", you can get notification of your own changes, too.

P.S: This is a user based thing, so there is no way to do it for all the users. Users must change it on their profiles.

Regards.

Thats not the point, I want to overrule it only at "Issue Created". In generel, its not funny to get mail on own changes - but when you create an issue via the mail handler, its nice to get a mail with issue key back, and You also know JIRA Processed the mail

 

Sorry if the first post was not clear - this is creation via mail...

Elifcan Cakmak Community Leader Sep 10, 2019

Hello,

I understand the problem but it is not an event based configuration, I'm afraid. You can enable own change notification for all events(created, commented, etc.) or none.

Sorry I can't be much help.

Regards.

Elifcan

Like B. Normann P. Nielsen likes this

It was a small hope ... 

I think all events will nuke mails that way with respect for mthe setting, so I might ditch the notification and use Scriptrunner or similar plugin for a mail to the Reporter... either just for the created or simply all notifications

Hi @B. Normann P. Nielsen ,

 

do you want to over rule "not get notified on own changes" ? If yes, you can do this by changing Notification on your changes parameter under Personnel setting.

 

http://yourcompany.atlassian.net/secure/ViewPersonalSettings.jspa 

 

notifyme.PNG

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