Allowing anonymous users?

As a JIRA admin, do you allow anonymous users in your JIRA instance?

Why, why not?

What factors led you to the decision you chose? What size organization do you support?


1 answer

1 accepted

2 votes

Quite a lot of the JIRA systems I help with have anonymous access.

The decision is mostly down to "let's make some stuff easy to share with a wider audience".  When it's not down to being more open and sharing, it's to help with performance (granting anonymous access to an issue bypasses all the work in working out if the current user can see it, so it can speed stuff up a lot in some cases).

For sizing, the smallest I help with is 3 users, the largest has tens of thousands.

A couple of points though

  • Despite anonymous access being popular, you need to think carefully about the audience.  If the system is inside your organisation's firewall, then it's usually ok, as you trust your employees (hopefully!).  If it's not, or you have HR or finance using JIRA for xample, then a lot of the systems are only partial - they'll have anonymous access enabled on a project by project basis, being careful to only allow it on projects they want the clients to see
  • Stick to "browse" (and maybe "view workflow").  You do NOT want anonymous users making any changes, as you'll never know who did it.  (As for public systems, well, you can't have egg bacon spam and sausage without the spam...)

Thanks Nic. I think establishing the anonymous access on a project by project basis is good - at the discretion of the project owner.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

496 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you