Thank you but here what I have done:
If I am in customer service, I want to able to submit a ticket and be able to view all tickets assigned to me and ALSO the tickets that are belong to my group. That is all
We use security levels based on roles and assign groups to roles. Issue security levels are assigned by some users and also by automated issue creation tasks.
We need to keep dealing desks from seeing each others data and this works. Dealers can run any query they like but will only see permitted issues.
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