How can a customer choose assignee while creating a request in service desk? We have a requirement, let's say that there are things need to be solved in next 30min, so any customer submitting such request via service desk should be able to assign the ticket to a specific person each time.
In general, when a ticket comes in we follow a process and it takes maybe a day or two to respond or work on customers request, but in our special case we cant spend a day for an issue which is to be solved in next 30min and customer knows the point of contact who can work on their request and that's the reason we need the ability towards customers assigning ticket to specific person within the portal while creating the ticket.
Customers----Other Internal teams
Agents---Some other team who will work on tickets raised by internal teams.
Any thoughts or workarounds...
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