Allow all users to search by reporter

[Luke Deniston]

Our users are not able to search by reporter. The option is there, but the drop down does not populate with a list of users. "Browse Users" is turned on for everyone.

[Luke Deniston · Accepted solution]

Sometimes things just break in JIRA. No one knows why.

[Paul Greig]

Hi Luke,

Thanks for confirming 'Browse Users' is enabled. Can you confirm the group that is permissioned in Global Permissions is the group which all you users belong to?

Does the autocomplete functionality work for users that are part of the 'developers' group but not for other groups?

If you use the 'Advanced' query option (just click 'Advanced' on the search screen') and type the following replacing <name> with the name of a known user:

reporter = <name>

Does the advanced option cause the autocomplete feature to work?

Cheers,

Paul

[Paul Greig]

The other item I'd also like you to check is your Field Configuration: https://<instance>/secure/admin/ViewIssueFields.jspa?

Does this have 'Reporter' set as 'Optional' or 'Required'? You may have not required issues to have a reporter assigned.

[Luke Deniston]

Autocomplete works for me (Admin, Developer). Also, Reporter is set to required.