Allow a user to transition workflow in Service Desk Portal?

Allow a user in customer portal of Service Desk to close Issue & Reopen Issue, I have seen this in Atlassian service Desk but how to do this.

2 answers

1 vote

Hi Satyendra,

I'm afraid it is not yet possible to transition issues through the customer portal by default. Currently, the only way to do that is by using a paid third-party add-on that extends the default JIRA Service Desk functionality (Service Pack for JIRA Service Desk).

We are tracking this request on JSD-40, which I'd advise you to add yourself as a watcher to, and to vote on it to increase its popularity. smile

I hope this helps!

Thanks for suggestion..

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