I'm afraid it is not yet possible to transition issues through the customer portal by default. Currently, the only way to do that is by using a paid third-party add-on that extends the default JIRA Service Desk functionality (Service Pack for JIRA Service Desk).
We are tracking this request on JSD-40, which I'd advise you to add yourself as a watcher to, and to vote on it to increase its popularity.
I hope this helps!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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