All users are Jira Service Desk Customers

Hi all,

 

Is it possible to have a Service Desk per Customer base? For example can I have one service desk called "Customer 1 - Service Desk" with customers "Human1, Human2, Human3", and another service desk called "Customer 2 - Service Desk" with customers "Human4, Human5, Human6"?

 

So far on my trial I have created users "Human1, Human2, Human3, Human4, Human5, Human6" and the two service desks, but looking at the Customers tab in the Service Desk settings on both Service Desks all 6 users are showing as customers. I have tried mixing and matching user groups and permissions but just can't seem to assign the users to the service desks.

Any ideas?

Regards,

Mj

3 answers

1 accepted

This widget could not be displayed.

You must go in your configuration Service Desk Project  click in Person and go to customer and click restricted acces and click the option Only people on my customer list can access my Customer Portal

This widget could not be displayed.

Do you have setup project 1 such that only human1,2 and 3 can access it ?

This widget could not be displayed.

Thanks Cesar and Francis for your prompt replies.

Cesar, you were correct. My Service Desks were completely open.

 

Thanks,

Mj

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

155 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you