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All our done issues appear in the backlog, although they are mapped to 'DONE' status Edited

Hi, Capture11.PNG

I created the attached workflow, and as you see, I set cancel task, cancel and completed as done tasks, but still I'm seeing all our old completed taskes in the backlog?!!

please could someone advice!!



3 answers

1 accepted

2 votes
Answer accepted

It looks to me like your "completed" status is not "done", because it is not in the last column of the board.  It needs to be in with the three "cancel" like status to be considered "done".  You should be able to go into the column config and drag and drop it into the last column.

Nic we need to separate both completed and cancelled tasks, based on my research there could be multiple statuses that resolve to done.

You are correct Nic, this resolved my problem.


0 votes
Leonard Chew Community Leader Dec 02, 2019

You are speaking of your board-backlog? - How did you configure your columns in your board? (post a screenshot)

Hello Leonard,


I mapped the tasks to the columns as you can see below. in the capture: Capture12.PNG

I am an administrator, but i still can not see 'status' mapping option in that screen

0 votes
Joe Pitt Community Leader Dec 02, 2019

I think @Leonard Chew means what is the criteria for the columns. Anything in the Done column should have a valid resolution. This problem is popping up quite a bit lately. It always has turned out the Done criteria doesn't require the resolution being set. 

Sorry Joe, 

I did review all most of the posted issues related to the same problem. I did read your comment before, but I could not get what you mean as resolution. the tasks are showing as the following statusCapture13.PNG

do I need to add a new field to the task?

Joe Pitt Community Leader Dec 02, 2019

Open the issue. In the details look for the Resolution. If it shows Unresolved it wasn't set. Unresolved means it is NULL in the database

Jack Community Leader Dec 02, 2019

@Hana, the image you provided does show that the Resolution is set, i.e. the checkmark and "Done" equate to the Resolution. But be sure that that image comes from one of the issues still showing in the Backlog. If it does then something else is amiss.

yes Jack it is coming from the backlog

Jack Community Leader Dec 02, 2019

@Hana , it appears Nic has landed on the root cause. You will need to ensure “Done” is in right-most column if indeed you consider it complete.

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