All of the Issues were disappeared


Today in our jira web site, we were able to work on any issue until 9:00 AM. Later on all of the issues (The issues created since we've started to use jira about 1 year ago) was seem to be lost. However I checked the database and every issue was there. It only disappeared from the jira website; so we cannot acces them. And also we can create new issues by the way; so what's wrong with our old issues. Why did they disappeared from the website?

Can you please help?

(I also wanted help from support team: the reference is JSP-191644. But got no help untill now.)

1 answer

1 accepted

2 votes

It sounds like you've either changed the permissions, or something has trashed your index (probably the index if new issues are working ok)

Have a look at your log files, if your index has been damaged, you should see errors in there relating to indexing and/or Lucene. The very first fix to try is very simple though - reindex your system (Admin -> indexing) and check the logs for errors afterwards.

(We can't see JSP issues by the way - they're limited to the reporter, atlassian and anyone explicitly added later)

Thank you Nic Brough. Re-indexing worked.

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