All of the Issues were disappeared

Hello.

Today in our jira web site, we were able to work on any issue until 9:00 AM. Later on all of the issues (The issues created since we've started to use jira about 1 year ago) was seem to be lost. However I checked the database and every issue was there. It only disappeared from the jira website; so we cannot acces them. And also we can create new issues by the way; so what's wrong with our old issues. Why did they disappeared from the website?

Can you please help?

(I also wanted help from support team: the reference is JSP-191644. But got no help untill now.)

2 answers

1 accepted

Accepted Answer
2 votes

It sounds like you've either changed the permissions, or something has trashed your index (probably the index if new issues are working ok)

Have a look at your log files, if your index has been damaged, you should see errors in there relating to indexing and/or Lucene. The very first fix to try is very simple though - reindex your system (Admin -> indexing) and check the logs for errors afterwards.

(We can't see JSP issues by the way - they're limited to the reporter, atlassian and anyone explicitly added later)

Thank you Nic Brough. Re-indexing worked.

Hello, I just experienced this exact issue. Two of our projects completely lost access to about 3 years worth of tickets for about an hour. We use the web version of JIRA and our audit log only shows that two components were added. We add components all the time and have never had this issue before. Everything appears stable again and we are able to see all the tickets and open new ones as usual. Any thoughts are appreciated. The new components are "2018 - MRL" and "2014 - BIM". Could there be an issue with the format?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

27,050 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you