All mails which i am reciving to that project email they are automatically converting as an issue in JIRA

I have set up POP3 server in jira for my project for specific email. All mails which i am reciving to that project email they are automatically converting as an issue in JIRA. So please help me out in this.

Thanks & Regards

Mohan Kiran

2 answers

Hello Mohan,

as described in the documentation link by Mohan, there are multiple mail listeners.

To avoid creation, use a listener that only adds comments to existing issues.

At the same time you should ensure that other email is cleaned up properly, otherwise you will see a number of exceptions in your log file informing you that no issue can be created from an email.

We have streamlined all that by adding a mail pre-filter to Jira, so that we can

  1. serve multiple projects in different ways
  2. auto-reply in case something goes wrong

There are a number of mail filtering tools out there. We are using the old fashioned procmail.

Regards

Maba

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