All approvals are required before moving into next status in jira

Dear All,

I have a facing problem for JIRA workflow.

Senario is:

Service Owner Groups (TAB): one person for Server, Workplace, LAN, WAN, Global Print, DB Service
Each person must approve the ticket from level 1. or dislike the request from 1.

If one person dislike, the whole ticket is forwared back to requester in 1.

Only when all person in 2(TAB) approve the ticket, the ticket will foreward to the next level (3.) i.e IFS Head

Can you please help me in this , all approvals are required before moving into next status 

 

Thanks

Vilas
 

1 answer

0 votes

This is a bit complex to implement, and you are going to need add-ons to do it.

The basic idea is that you should create

  • A user picker field for each tab labelled "authorised by"
    • do not put these on the edit or transition screens, just view (if you need to see it)
  • A transition for each tab, labelled "authorise <tab name>"
    • Use conditions to control who can use them
    • For each one, have a post-function that says "put current user into the user picker field for this tab"
  • One transition back in the workflow labelled "reject", available to all authorisers.
  • One transition back in the workflow that goes forward to "all approved", with conditions set to check that every user field has been filled in

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