All approvals are required before moving into next status in jira

Dear All,

I have a facing problem for JIRA workflow.

Senario is:

Service Owner Groups (TAB): one person for Server, Workplace, LAN, WAN, Global Print, DB Service
Each person must approve the ticket from level 1. or dislike the request from 1.

If one person dislike, the whole ticket is forwared back to requester in 1.

Only when all person in 2(TAB) approve the ticket, the ticket will foreward to the next level (3.) i.e IFS Head

Can you please help me in this , all approvals are required before moving into next status 

 

Thanks

Vilas
 

1 answer

0 vote

This is a bit complex to implement, and you are going to need add-ons to do it.

The basic idea is that you should create

  • A user picker field for each tab labelled "authorised by"
    • do not put these on the edit or transition screens, just view (if you need to see it)
  • A transition for each tab, labelled "authorise <tab name>"
    • Use conditions to control who can use them
    • For each one, have a post-function that says "put current user into the user picker field for this tab"
  • One transition back in the workflow labelled "reject", available to all authorisers.
  • One transition back in the workflow that goes forward to "all approved", with conditions set to check that every user field has been filled in

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

782 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you