It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

All Scriptrunner "Script Listeners" Processes and "Script Fields" Mysteriously Disappeared

Rafi Vita Dec 15, 2017

Hi,

All of our "Script Listeners" Processes and "Script Fields" setups have been  mysteriously disappeared (deleted) from the system. 

We've upgraded to Jira 7.5 few days ago. Everything was okay, including the existing of the Scriptrunner setups and suddenly they disappeared.

We've set them all again manually one-by-one and few minutes later they disappeared again. No signs and no records in DB.

Searching for clues in the log also came up with nothing.

Does someone have a clue? Has anyone experienced this phenomena? 

Please assist.

 

Thanks!

2 answers

0 votes

Hey Raf.

In right under a year of working with ScriptRunner I haven't heard anything like this. I heard about something similar, but all the information was still in the database.

Submit a support ticket at:

https://productsupport.adaptavist.com

We'll allocate some resources to help you solve your problem.

Cheers!

Dyelamos

0 votes
John Hwhy Aug 20, 2018

Hello @Rafi Vita,

Were you able to resolve the issue with missing script listeners and script fields? Any information would be appreciated.

Rafi Vita Aug 20, 2018

Hi John,

We found the cause - running "Test runner".

It had a Bug (SRJIRA-2581) which deleted the setup.

Adaptavist has already fixed the Bug so if you encountered the same, I believe that you need to update your SR version.

 

Good Luck!

Rafi

  

John Hwhy Aug 21, 2018

Hello @Rafi Vita,

Yes, I had used "Test runner" before the issue occurred. Glad to hear it is fixed now!

Thank you very much for the fast reply!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

11,109 views 54 53
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you