It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

All I see is queues, customers, reports... where do I add Collaborators?

Greg Kavalec Aug 03, 2016

This question is in reference to Atlassian Documentation: Collaborator

The docs talk about Collaborators - who I assumed to be the developers I would assign an issue to.

I see no such creatures anywhere in the system, help!

2 answers

0 votes

Hey Greg!

Yeah, it's not exactly intuitive how to set up Collaborators.  The documentation definitely falls short in that regard.

But!  It's pretty straightforward to do.  Collaborators are simply another role for the project with very limited permissions, (as you can see from the documentation you linked).

If you click the Cog Icon -> Projects -> (Choose your SD project) -> Roles -> View Project Roles, you should see a field for Service Desk Collaborators.  From there, you can add groups and/or individual users as Collaborators for that project.

Here's some more light reading on Collaborators.

Good luck!

0 votes
Ivan Sole Martinez Aug 26, 2016

I can't see the item Service Desk Collaborators.

I'm in a Free Trial, but this feature it's very important to me to sign up the service.

 

I've tried with Developer, but the JIRA User can't see info of the Service Desk Ticket.

 

image2016-8-26 19:37:8.png

Thank in advance for your help.

 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,047 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you