Alerting if Time spent in Waiting for Resolve more then 2 days

Hello,

I have trying to alert scrum master and if possible assignee if time spent in Waiting for Resolv is more then 2 days.

I have installed Charting plugin. I could not write required (<,> type) query with "Time Spent" .

I have install Issue History Collector Plugin. On that plugin, plugin's custom field could not be used in Search queries.

What do you suggest me?

1 answer

1 accepted

0 votes
Accepted answer

Create a filter for "status = waiting for resolv and updated < -2d". Subscribe to it, and it'll send you the list of matching issues via email.

You'll probably want to be a bit more clever than "updated < -2d", but it's a good starting point.

You can also use the same filter in gadgets and reports, and if you want to be really sneaky, use "jelly escalation" to fire updates and reminders.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you