It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Alert before you mark a task as done

Was wondering if anyone knows if before a ticket is moved to done, if there is capability to alert the ticket assignee to ensure they add their tracked time in the ticket?

3 answers

you can add a Validator that requires the user to update the time logged before the issue can be transitioned.

Jack Community Leader Sep 05, 2019

oops...i stated this incorrectly. Radhika's answer made me aware of my mistake. Use "validator" not "post function". I corrected my initial answer.

Jack Community Leader Sep 05, 2019

Scriptrunner isn't required for the Validator solution as it is part of the WF as Radhika conveyed.

Hi Melanie,

You can add a post-function that notifies the assignee of the ticket to add the time spent on the ticket. You should add this to the transition which leads to the status that is before "Done" status in the workflow.

But the best way is to handle this use case is to add a validator to block the  user from transitioning to the Done status without entering the time spent on the issue 

Regards,

Radhika

Thanks all! We are on the cloud instance of JIRA and it sounds like I would need to install ScriptRunner in order to add a validator as well

Hi Melanie,

I can confirm that ScriptRunner for Jira Cloud does not provide the functionality to create scripted conditions and validators like ScriptRunner for Jira Server does as described in the KB articles located here and here.

I can also confirm that you can see more detailed information on the differences between ScriptRunner for JIRA Cloud and ScriptRunner for JIRA Server inside of the documentation page located here.

Regards,

Kristian

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

231 views 1 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you