Agile project showing Cache Exception

I upgrade JIRA Agile from to 6.6.8.

I found some of the issues and got solved. But one specific issue I'm facing in Agile Classic Board.


In the Classic Board, I'm able to see the cards for all the projects except a single project. In this project, I'm getting Cache Exception. Could anyone help in this concern.

I'm attaching the screenshot containing Exception details and also log details.ErrorOccurredForAnalyticPlatformEngineeringInAgileClassicBoard.jpg


Bharadwaj Jannu

2 answers

1 accepted

Resolved by changing the Project Lead(earlier lead user not exists in our Test instance of Jira)

0 votes
Boris Berenberg Community Champion Apr 16, 2015

Have you tried restarting JIRA? This tends to clear out the caches and will confirm if the issue is caused by bad data being injected into the cache or if the cache currently has bad data in it.

Yes I tried to view the project after Jira Restart but no luck. Or do we manually remove/clear cache folder?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,175 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot