Agile 6.3.7 upgrade hangs JIRA startup

Running JIRA 6.0.8 and trying to update Greenhopper 6.2.2.2 to JIRA Agile 6.3.7 the JIRA startup process freezes/hangs. I'm not sure quite what's goign on here, if JIRA Agile is removed from the JIRA-HOME/plugins/installed-plugins directory JIRA starts without issue. I even tried installig the file directly from my local drive using UPM and the result is the same, it doesn't appear to ever complete.

Unfortunately there isn't an error in the catalina.out or atlassian-jira.log files. The process stops at

2014-03-013 11:31:46,323 localhost-startStop-1 INFO [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] jira-importers-plugin already at 6.0.23.

I saw a similar issue in another question posted here that referenced GHS-9991 as a possible solution, but this applies to Agile 6.3.3. Is it possible that the system isn't frozen, but that this just takes a very long time? Per GHS-9991 a large amount of fix versions can be an issue during an upgrade, this instance has 13491 fix versions. Any insight to this issue would be greatly appreciated.

Thanks

1 answer

1 vote

Hey Glenn, are you still facing this issue?

If so, can you check if is there any updates available for your UPM? I believe the UPM is causing this and, by updating it, we can be sure it's not related to any bugs in an older version.

Cheers,

UPM Update fixed the problem for me in JIRA 6.3.15 & JIRA Agile 6.4.5

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,589 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you