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After xml import in a new instance, Servicedesk project is showing as jira projects and SLA missing

Argha Chatterje1
Argha Chatterjee February 8, 2016

I have a JIRA 6.4 in linux system with mysql db and I am trying to move it to windows server and db to oracle.
I installed same version JIRA in windows server with all the plugins and after that imported the xml backup.
Now servicedesk project showing as JIRA projects .. can anyone help me out ..?
Thanks  

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Argha Chatterje1
Argha Chatterjee February 9, 2016

@Nic Brough [Adaptavist] servicedesk is installed & activated before the xml import  . I solved it (click on create new servicedesk and it will tell you to add you SD projects in servicedesk) the projects are showing as Servicedesk projects but the SLAs are still missing. sad

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Noni Khutane
Noni Khutane February 9, 2020

were you able to resolve this

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 8, 2016

That sounds like you haven't installed Service Desk, or it's not active.  Can you check if it's installed and running in Admin -> Manage Addons?

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