After upgrade jira 5.x to 7, Agile seems not enabled, boards menu not here (on the top).
The Backlog and Active Sprints Icon/Menu is missing from the left hand navigation on the boards, only have reports and issues Icon/Menu.
JIRA Software 7.1.2 is enabled, licence is ok. Autorisations seems to be ok.
Check that your users have application access to JIRA Software - the access model has changed and you now need to be granted access to each application as well as JIRA
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