After the Universal Plugin Manager update, Jira Software was removed

Grzegorz Franusik
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April 9, 2024

Hello

During the Universal Plugin Manager update and numerous server reboots, the Jira Software license is not available to us. After updating the plugin, the Aplications -> Versions & licenses tab shows only Jira Service Management. Can we ask you to support us on this topic?

Unfortunately, restarting the server did not solve the problem

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Grzegorz Franusik
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April 10, 2024

Hello @Pavel Junek

Thank you for your reply. Unfortunately, after selecting Upload an application in Applications -> Version & license settings, Jira is not responding.

I noticed that only the link changes from https://jira.senetic.com/plugins/servlet/applications/versions-licenses to https://jira.senetic.com/plugins/servlet/applications/versions-licenses#

I also tried to backup our server, but it did not help.

Under System -> System info, I see that Jira Software Application version 9.7.1 is disabled.

The Atlassian Universal Plugin Manager Plugin - 6.1.0 also has the status Disabled.

Pavel Junek
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April 18, 2024

Hi @Grzegorz Franusik,

Sorry for late response. You can try retrieve application licence by REST API - How to retrieve application license details or set the license via private REST API in Jira 7+ 

Pavel

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Pavel Junek
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 10, 2024

Hi @Grzegorz Franusik,

Welcome to Atlassian Community!

You can check this Atlassian Bug - https://jira.atlassian.com/browse/JSWSERVER-15815

Please also try reloading your Jira Software license (you can find it at my.atlassian.com).

Pavel

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