After service desk installation, Jira stops authenticating users with LDAP until Jira is restarted

Matias Clark January 18, 2018

After restarting Jira everything works fine. But after some time Jira stops authenticating users with LDAP, until I restart Jiraand everything works again. This started happening after installing Service Desk.

1 answer

0 votes
somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 19, 2018

Hi Matias,

  • Are you using CROWD?

When JIRA stop authenticating take a look in the atlassian-jira.log and see if you can see any correlating errors such as

Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903D9, comment: AcceptSecurityContext error, data 775, v2580 ]
 at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3135)
 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3081)
 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2883)
        ....

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer