After service desk installation, Jira stops authenticating users with LDAP until Jira is restarted

After restarting Jira everything works fine. But after some time Jira stops authenticating users with LDAP, until I restart Jiraand everything works again. This started happening after installing Service Desk.

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Hi Matias,

  • Are you using CROWD?

When JIRA stop authenticating take a look in the atlassian-jira.log and see if you can see any correlating errors such as

Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903D9, comment: AcceptSecurityContext error, data 775, v2580 ]
 at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3135)
 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3081)
 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2883)
        ....

Cheers,

Branden

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