After reindexing Jira, duplicate issues are being created.

deepashree.r July 4, 2024

 

After reindexing Jira, duplicate issues are being created. Team has to spend lot of effort to analyse these issues and taking action on them.

Team is creating the issues manually, they are not using API's or automation for Jira creation.

we are using Jira server, version 8.22.2

How can we resolve this problem?

2 answers

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2024

Hi @deepashree.r welcome to the Atlassian Community!

I found this KB article: New issues created in Jira when re-index is performed

I don't know whether it applies to your situation, but I hope it helps to explain.

 

deepashree.r July 5, 2024

Hi @Dave Mathijs ,

Thanks for your response.

Like Dave Mathijs likes this
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Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2024

@deepashree.r 

Did you try to bounce or restart the Jira instance?

Best,

Fadoua

deepashree.r July 5, 2024

Hi @Fadoua ,

we haven't restarted the Jira after reindexing.

Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 5, 2024

@deepashree.r  please try it then let us know how it goes.

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