I recently upgraded to JIRA 5.2.11 and was prompted for my license information. After posting the license, I received an error that the Server ID was not correct and JIRA provided an updated one. After updating the Server ID and newly created license, the upgrade was successful. However, the old server ID appears in my System Info with the correct upgrade date and version. Which Server ID and license is accurate and should appear on My Account?
This sounds like a cosmetic bug. JIRA will continue to function without issue. As long as you have a valid license with us, we will continue to support our products.
If you can provide me with details on exactly what was done during your upgrade procedure, I can try and reproduce the same issue and file a bug on it.
Yes, it is functioning properly. I followed the "Upgrading JIRA Manually" instructions for JIRA WAR distribution within Tomcat. I was at Step 3.5 step 3 when prompted for the license. I used the one listed on My Account but received a "license not valid, you can obtain an evaluation license" response. I'm not sure when the Server ID changed but after I updated it during the Start Up process and posted the new License Key I was able to complete the upgrade.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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