After publishing a new workflow, why can't I create an issue?

image2014-10-31 9:43:21.png

4 answers

Hi Mark, Does the summary field show up on that screen? It's saying that summary is a required field and you haven't filled that out. :/

Hi Elisa,

Yes, I am a rookie. I am almost there but I can't seem to figure out how to get the appropriate screens associated with my workflow. Check out my screens but they are within a single screen, that might be my problem?

image2014-10-31 10:0:47.png

The screen used for "Create issue" is defined in the "Issue type screen scheme" - you'll need to identify it that way, then you can check the fields on it

Mark, on this screen, does it have an 'summary' option when clicking on that dropdown 'Select Menu'? If so, you can run a test, add the field and check if it appears on the Create issue screen. :)

The summary screen is associated with the default screen configuration and I cannot add it to my new workflow.

image2014-10-31 10:22:29.png

No, you're still looking in the wrong place. The screen JIRA uses for "Create issue" is NOTHING to do with workflow. Forget the workflow here, it is irrelevant. Look at the *Issue Type Screen Scheme* for the project.

Hi, there's two things you can do here:

  1. Go to the field configuration scheme for the project and make the summary optional so it won't be requested.
  2. Go into the issues screen configuration and add the summary to the screen you are using for create, that should be Infraestructure Change Request screen.

That is incorrect. You can NOT make the summary optional.

My bad, I never tried but I thought it was possible.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,345 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot