I was migrating JIRA from MSSQL (2008r2) to postresql (9.6.3) database with success.
Everything work fine, but one of ours Jira Service Desk customer told us that the link in SD account "My request" does not show any old issues. The new created issues after migration to postgres as viewed in SD client account.
Indexing db does not helps, status SD in JIRA server is OK
Did you have got any ideas on how to resolve this problem??
First, you can run a JQL on JIRA:
reporter=<customer's user account>
From there, you can verify if there is any issue related to the user.
Next, you can check in the database with this SQL:
select * from jiraissue where reporter='<username of the user account>';
If both do not return you any result to show that the old issues still intact in your JIRA, you will need to poke the old MSSQL database to crosscheck if there is any data discrepancy between them.
I hope that this helps. Cheers!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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