After migration DB from MSSQL to postgres Edited

Hi

I was migrating JIRA from MSSQL (2008r2) to postresql (9.6.3) database with success.

Everything work fine, but one of ours Jira Service Desk customer told us that the link in SD account "My request" does not show any old issues. The new created issues after migration to postgres as viewed in SD client account.

Indexing db does not helps, status SD in JIRA server is OK

Did you have got any ideas on how to resolve this problem??

Regards

1 answer

Hi there,

First, you can run a JQL on JIRA:

reporter=<customer's user account>

From there, you can verify if there is any issue related to the user.

Next, you can check in the database with this SQL:

select * from jiraissue where reporter='<username of the user account>';

If both do not return you any result to show that the old issues still intact in your JIRA, you will need to poke the old MSSQL database to crosscheck if there is any data discrepancy between them. 

I hope that this helps. Cheers!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

45 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you