We currently are using Jira 7.12.3 with Service Desk 3.15.3. We also have Project Automation installed.
We use Jira Service Desk to run our IT Help Desk for our entire company. We are only an 8 - 5 shop but we do have users that work evenings and weekends as needed. During those times the users will report issues and our team is unaware of these issues. We would like to setup a notification to email to a few IT Members that can assist during the nights and weekends. I currently have a Project Automation Rule setup like below. This works for after-hours but doesn't work 100% correctly and doesn't take into account for all day on weekends. Can anyone give me guidance on how to update to get a better result?
(project in (10004)) AND assignee is EMPTY AND createdDate > startOfDay("-7h") AND createdDate > startOfDay("+17h") AND resolution is Empty and issuetype != Sub-task
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