I'm not sure which plugin you are referring to, but...
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Ok so what does the documentation for the plugin say about how to get it set up to allow access? My guess here is that it has some form of access model (more complex than most plugins "let everyone use it" approach), and you have not set it up to allow users in yet.
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Thanks. You were right. My sit up wasn't complet. THANKS. (Sorry for my English).
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