After cloning a server all application links are offline

I cloned a production server to test the upgrade to newer versions of JIRA, Confluence, FishEye and Crowd before rolling it out on the production environment.

After cloning and changing all references to the new hostname everything seemed to be working, except the application links were dead. Trying to relocate them to the new hostname only resulted in the error message

The application at URL '...' is not responding. Please confirm that you want to use this URL.

1 answer

1 accepted

After a lot of searching (the logs were not helpful) I found the solution rather by chance in the Apache configuration.

The server is configured to use HTTP basic auth for authentication. The new IP of the server was missing in the "Allow from" directive of the auth configuration.

AuthBasicProvider crowd
 CrowdAppName apache
 CrowdAppPassword XXXXX
 CrowdURL http://localhost:8095/crowd/
 Require valid-user
 Order allow,deny
 Allow from 127.0.0.1 x.x.x.x y.y.y.y

After adding the IP to the Allow from line the application links worked immediatly.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot