After a Issues is moved to a different Project, the attachment brings up a 404 error

After moving an issue from one project to another, clicking on it will bring up a 404 error.

I am not the only admin and there may have been recent changes that i am not awere of, but this was working fairly recently. I have asked other admins but we can't figure it out..

Thoughs?

Thanks,

Adam

6 answers

Hi Adam,

Is there an error in the log files that might explain what's going on?

Best regards,

Peter

The attachement settings seem to be ok. The attachemnts open fine when opened in the Project where they are created, this only happens after they are moved

error from Log:

2014-01-08 11:02:08,656 http-bio-8080-exec-3 ERROR agoodwin 662x18115x1 d6i1v0 10.24.50.127:52393,127.0.0.1 /secure/attachment/11283/131202-000523%20AM.pdf [jira.web.servlet.ViewAttachmentServlet] Error finding /11283/131202-000523 AM.pdf : C:\Program Files\Atlassian\Application Data\JIRAProd\data\attachments\GASP\GASP-375\11283 (The system cannot find the file specified)

So I figured out the root of the problem..

One of the Projects were recently renamed and now when I move an issue to the new project name, it puts the attachemets into an folder named for the old Project..

Any thoughts as to how to fix this?

thanks

Adam

Hi Adam,

In this pages it's explained that what you are seeing in the file structure is the normal behaviour : https://confluence.atlassian.com/display/JIRA/Editing+a+Project+Key

The attachment folder will keep the old project key. It's not correct that the links break.

Is GASP the new or the old project key?

And how exactly did you change the project key of that project?

I would advise you to contact Atlassian Support directly here :

https://support.atlassian.com/customer/home

Best regards,

Peter

Thanks.. yea I was looking at that.. I was not the one who Changed the project key.. so not sure how it was done. Thats what is happening, the attachment folder is keeping the the old project key (GASP) and making folders for newly added attachements, but any attachments on an an issue that get moved in to the porject are using the new key (CM)

thanks.. I will contact Customer Support

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,980 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot