I installed Jira Software 7.5.0 on a Windows Server 2012.
Used a MySQL database, admin user is created.
When everything is setup and the dashboard is displayd, Jira wants to load /secure/WelcomeToJIRA.jspa but this doesn't happen.
Then I tried to shutdown the service for Jira and restarted it.
Now Jira wants me to go through the hole setup process again?
Looks to me like Jira has some kind of problem accessing the database correctly, but I also checked this twice and during the setup process it when testing the database connection everything is ok.
It does sound like the process cannot read the config files that should have been generated by the installation process.
I suspect it might be permissions - could you find "jira home" (the place you've told it to put the data, NOT the installation) and look at the dbconfig.xml file in there. Is it owned by the user to run Jira under and they have full permissions to it?
The permissions were OK. dbconfig.xml was owned by the user who runs the service.
I solved the issue by making a full reinstall and following this link:https://confluence.atlassian.com/jirakb/how-to-disable-user-onboarding-in-jira-6-4-and-above-702714311.html
on how to disable the welcome page.
It is working now. So far ;-)
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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