After JIRA update - JIRA is not working

Hi,

I updated JIRA from 4.4 to 5.2.11 using the wizard on a linux server.

After the installation I noticed a BundleExecption in the logs and a lot of JIRA system plugins didn't load so I followed this article: https://confluence.atlassian.com/pages/viewpage.action?pageId=351764792 stoped JIRA, deleted JIRA-HOME/plugins/.osgi-plugins and JIRA-HOME/plugins/.bundled-plugins folders and started JIRA again and still nothing.

JIRA is not loading and I getting "This website is not avaliable" page.

Also JIRA build was successful

*********************************************************************************

JIRA 5.2.11 build: 854 started. You can now access JIRA through your web browser.

*********************************************************************************

What could be the problem?

Thanks,

Yoni

3 answers

We would need to see the error messages in the log file to even to attempt to help you. I would read through the upgrade notes for each version in case something is in there that you might have missed.

log attached (jira-log.txt)

2 things I'd look into:

First, check and make sure that the user starting JIRA has the proper permissions to read/write to the below directory:

SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost

Also, make sure all your plugins are updated and compatible with JIRA 5.2.11. I'd assume most of your plugins will need updating as the jump from 4.4 to 5.2.11 is quite significant.

 
 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,103 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot