Administrator password?

Simon Pinette February 11, 2014

My JIRA administrator was laid off, how can I change administrator password?

7 answers

1 accepted

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February 11, 2014

Hello,

you can simply use this url for forgot login details

https://ecosystem.atlassian.net/secure/ForgotLoginDetails.jspa

You may need to acces your former employee's mail box ,

With the admin password , you can then transfer the "product" to your new atlassian account or change the email/password

https://my.atlassian.com/product

if you can not acces your former employee's mail box and/or transfer the product and/or change the technical/admin contact, simply use the forms 'billing and licensing information' and 'my OnDemande subscription':

https://www.atlassian.com/company/contact

best regards,

Dobroslawa Wierzbicka
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February 17, 2014

I believe the question concerns getting administration access to OnDemand instance itself, not to the license management in my.atlassian.com. Using the trick with accessing the ex-employee's mailbox and using the OnDemand password reminder could work, though :)

0 votes
Simon Pinette February 27, 2014

I thing it is done.

0 votes
Nic Brough -Adaptavist-
Community Leader
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February 27, 2014

You need to mark one of the answers as correct to stop it asking you to. (They're not tickets, they're questions - with answers). Look to the left of the avatar of the person with the best answer for a tick mark (in this case, probably your own where Atlassian raised an issue for you)

0 votes
Simon Pinette February 27, 2014

You can close this ticket.

0 votes
Simon Pinette February 11, 2014

How do I raise a support call? do you have a link to the web site?

Thanks

Dobroslawa Wierzbicka
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February 17, 2014

Simon,

I've created the ticket on your behalf. For future reference, you can do that yourself at support.atlassian.com.

0 votes
Simon Pinette February 11, 2014

I use (royalplant10.atlassian.net/) domain. Where do I enter the query (select * from schemepermissions) and all the update queries?

Thanks

Nic Brough -Adaptavist-
Community Leader
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February 11, 2014

You don't get SQL access to OnDemand.

Raise a support call with OnDemand support - they'll be able to add you as an administrator.

0 votes
Taiwo Akindele
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 11, 2014

If there is no other user with JIRA System Administrator permsisions. You would have to overwrite the password from the database. This documentation shows you how: https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

Taiwo Akindele
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2014

Oh I didn't realise this was an onDemand instance previously. The link above is only useful if this occurred on a standalone JIRA installation

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