Administrator password?

My JIRA administrator was laid off, how can I change administrator password?

7 answers

1 accepted

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Hello,

you can simply use this url for forgot login details

https://ecosystem.atlassian.net/secure/ForgotLoginDetails.jspa

You may need to acces your former employee's mail box ,

With the admin password , you can then transfer the "product" to your new atlassian account or change the email/password

https://my.atlassian.com/product

if you can not acces your former employee's mail box and/or transfer the product and/or change the technical/admin contact, simply use the forms 'billing and licensing information' and 'my OnDemande subscription':

https://www.atlassian.com/company/contact

best regards,

I believe the question concerns getting administration access to OnDemand instance itself, not to the license management in my.atlassian.com. Using the trick with accessing the ex-employee's mailbox and using the OnDemand password reminder could work, though :)

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If there is no other user with JIRA System Administrator permsisions. You would have to overwrite the password from the database. This documentation shows you how: https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

Oh I didn't realise this was an onDemand instance previously. The link above is only useful if this occurred on a standalone JIRA installation

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I use (royalplant10.atlassian.net/) domain. Where do I enter the query (select * from schemepermissions) and all the update queries?

Thanks

You don't get SQL access to OnDemand.

Raise a support call with OnDemand support - they'll be able to add you as an administrator.

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How do I raise a support call? do you have a link to the web site?

Thanks

Simon,

I've created the ticket on your behalf. For future reference, you can do that yourself at support.atlassian.com.

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You can close this ticket.

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You need to mark one of the answers as correct to stop it asking you to. (They're not tickets, they're questions - with answers). Look to the left of the avatar of the person with the best answer for a tick mark (in this case, probably your own where Atlassian raised an issue for you)

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I thing it is done.

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