you can simply use this url for forgot login details
You may need to acces your former employee's mail box ,
With the admin password , you can then transfer the "product" to your new atlassian account or change the email/password
if you can not acces your former employee's mail box and/or transfer the product and/or change the technical/admin contact, simply use the forms 'billing and licensing information' and 'my OnDemande subscription':
If there is no other user with JIRA System Administrator permsisions. You would have to overwrite the password from the database. This documentation shows you how: https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator
You need to mark one of the answers as correct to stop it asking you to. (They're not tickets, they're questions - with answers). Look to the left of the avatar of the person with the best answer for a tick mark (in this case, probably your own where Atlassian raised an issue for you)
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