Admin unable to Close Issue

I'm an admin for both JIRA and my project, but for issues that are not assigned to me specifically, I can't close a ticket. I'm also unable to "start work" but can do things like move or delete the ticket.. I checked the permission settings and I'm an admin for the project as well. Any thoughts? Thanks in advance.

2 answers

1 accepted

You may have already looked into this, but do the workflow involved in the project(s) restrict the "Close" or "Start Work" Steps to a particular user or group that you are not a member of?

Wow, that did it. Thanks, Chris!

Actually, it was a bit weird. I did check the Workflow settings yesterday and the Close Issue step contained this condition: Only users with Close Issues permission can execute this transition.

I thought that was sufficient, but it wasn't so I ended up adding "Only users in project role Administrators can execute this transition" which did the trick. 

Fantastic news! I think your question popped right out, since we've had this happen too!

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