I'm an admin for both JIRA and my project, but for issues that are not assigned to me specifically, I can't close a ticket. I'm also unable to "start work" but can do things like move or delete the ticket.. I checked the permission settings and I'm an admin for the project as well. Any thoughts? Thanks in advance.
Actually, it was a bit weird. I did check the Workflow settings yesterday and the Close Issue step contained this condition: Only users with Close Issues permission can execute this transition.
I thought that was sufficient, but it wasn't so I ended up adding "Only users in project role Administrators can execute this transition" which did the trick.
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