Admin access for JIRA (& Confluence), but unable to use JIRA?

I've given administrative rights to a new user in my group -- he has the highest levels of persmissions for both JIRA and Confluence, but he is unable to view pages in JIRA or create tasks through JIRA. Confluence is fine. Help please?

2 answers

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Timothy Chin Community Champion Apr 21, 2014

Having "the highest levels of persmissions" does not mean that the user has permission to create content in JIRA/Confluence. There is a quick way to figure out what permission a user has is JIRA (https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugins.jira-admin-helper-plugin). For Confluence, thats abit harder. You will have to first check the page restrictions, then space permission and last global permission.

Another way to put this: Admin rights give you admin rights. Browse rights give you browse rights. They are separate permissions.

As an admin, your new user will be able to investigate his permissions, but I think they'll find they don't have any browse rights. Of course, as an admin, they can also fix it.

Ah ok, I had added him to all the groups except the "users" group -- problem solved. Thanks for the help!

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