Address Book functionality needed for JIRA and JIRA Service Desk

We currently use BMC Footprints for our Service Desk.  It has a built in Address Book that displays the userid, first name, last name, email address, phone number, city, state, zip, office location #, department, job title, etc.  This is synced from Active Directory nightly via SQL script.  Does anyone have experience with a plug in that can replicate this address book functionality to allow me to add these fields to the create and edit screens?  I will also need to be able to sync data nightly with this plug in via our AD system.  The built in JIRA reporter field does not work for us.  We must be able to display the entire customer record.  Additionally, today we can enter 1 piece of data such as userid or city and all matching records appear asking for user input to select a record.  Once a record is selected the additional data is flooded to the additional fields. This is a must have for our environment.  Any help is greatly appreciated.

1 answer

1 accepted

This widget could not be displayed.

Hi,

I don't know how works BMC Footprints, but if you are looking solution to show data from Active Directory in create/edit/view screen I suggest using plugin Active Directory Attributes Sync. You can also show selected information in user profile page, user pop-up dialog, in JIRA Service Desk. There are also many other features, which allows you to use data from Active Directory or Ldap server.

Here you can find documentation: https://intenso.atlassian.net/wiki/display/AD/Active%20Directory%20Attributes%20Sync%20Home

 

I hope I've helped you.

Best Regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

219 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you