I purchased The Scheduler 500 User count to match my Jira UC .... This addon will not enable no matter how many times I uninstall, Reinstall, Copy the license Key, paste the Key etc. Any assistance would be greatly appreciated.
Well, if the addon is throwing information in the JIRA logs, then you can find out whats wrong from there. Another thing you can check is whether you have the right version of the add-on for your JIRA version.
If not, you will need to raise an issue at their issue tracker.
Adding on Timothy's answer, one of the reasons that this may be caused is due to indexes. You may want to perform re-indexing (System > Advanced > Indexing) to your jira instance and see if that helps to resolve this problem.
If that didn't help, another suggestion you can try is to Enable the plugin Safe Mode as per the documentation:
I hope that will help to fix the problem.
You just beat me to it, Tim. :)
Yes Artomas, JIRA logs can be found in the following location:
You may also want to refer to the server logs in the following location:
UNIX: $JIRA_INSTALL/logs/catalina.out Windows: $JIRA_INSTALL/logs/stdout and stderr
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs