I'd like to be able to invite people to have an overview of a service desk, without them being able to action issues, giving them essentially read only access. Basically, adding them as a watcher as apposed to an agent. I know it's possible to be added to specific issues, but is it possible for an entire service desk?
That depends on the version of Service Desk you have.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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