Adding watchers to a service desk

I'd like to be able to invite people to have an overview of a service desk, without them being able to action issues, giving them essentially read only access. Basically, adding them as a watcher as apposed to an agent. I know it's possible to be added to specific issues, but is it possible for an entire service desk? 

Thank you. 

1 answer

This widget could not be displayed.

That depends on the version of Service Desk you have.

  • If you have 2.x, use the Service Desk Collaborators project role
  • If you have 3.x, use the Service Desk Team project role, but don't set the user in the service-desk-agents user group

If you use JIRA Cloud, the second case should apply to you.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

141 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you