I just want to involve a non-customer via eMail in an issue of jira service desk. Is it possible to involve a non-customer with email address which are not registered at jira?
Hello Kai,
By standard, you can't proceed with that goal since JIRA Service Desk won't send the notifications out to non-customers, so I'd advice you take a look into the JETI (Described by Mario) as this plugin can successful proceed with your goal.
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Hi Kai,
you could defina a mailbox for incoming mails and in addition a mailhandler, which processes mails from that mailbox to a specific project.
Configuration: https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html
If you want either to save email address you could use a plugin such as JETI (JIRA Email This Issue form Marketplace) -> https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue With JETI you are able to save the senders mail-address to a custom field.
Cheers,
Mario
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