Adding issue custom fields to Jira Service Desk Customer Notification Emails

I know if I am sending a custom email using Scriptrunner, I can get a custom field value to display on outgoing emails. However, I was wondering if there was a way to add custom fields to outgoing emails from Jira Service Desks Customer Notifications section.

For Example: If I go into my Service Desk projects, Customer Notifications section and I select either "Edit" next to the notification I would like to alter or if I select "Edit Templates" at the top, I see I can add some system variables in there. But, is there a way to add custom field variables? Even if it requires calling the custom field manager or something?

1 answer

0 votes

Hi Jason,

At this time you would need to use an add-on such as ScriptRunner.  There is an open Suggestion that you can find at JSDSERVER-4642 titled Ability To Add Custom Field Values to Service Desk Notification Template.

Please vote on JSDSERVER-4642 to add impact and you'll be notified when there are any updates!

Cheers,

Branden

Hi Branden,

Thank you for your response. When you say Scriptrunner, you are talking about creating a transition custom email or global listener email to send during the appropriate time, correct? There isn't some way that Scriptrunner interacts with the customer notifications in service desk, right?

Thanks,

Jason

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 14, 2019 in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

572 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you