Adding issue custom fields to Jira Service Desk Customer Notification Emails

I know if I am sending a custom email using Scriptrunner, I can get a custom field value to display on outgoing emails. However, I was wondering if there was a way to add custom fields to outgoing emails from Jira Service Desks Customer Notifications section.

For Example: If I go into my Service Desk projects, Customer Notifications section and I select either "Edit" next to the notification I would like to alter or if I select "Edit Templates" at the top, I see I can add some system variables in there. But, is there a way to add custom field variables? Even if it requires calling the custom field manager or something?

1 answer

0 votes

Hi Jason,

At this time you would need to use an add-on such as ScriptRunner.  There is an open Suggestion that you can find at JSDSERVER-4642 titled Ability To Add Custom Field Values to Service Desk Notification Template.

Please vote on JSDSERVER-4642 to add impact and you'll be notified when there are any updates!



Hi Branden,

Thank you for your response. When you say Scriptrunner, you are talking about creating a transition custom email or global listener email to send during the appropriate time, correct? There isn't some way that Scriptrunner interacts with the customer notifications in service desk, right?



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,129 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot