Adding issue custom fields to Jira Service Desk Customer Notification Emails

I know if I am sending a custom email using Scriptrunner, I can get a custom field value to display on outgoing emails. However, I was wondering if there was a way to add custom fields to outgoing emails from Jira Service Desks Customer Notifications section.

For Example: If I go into my Service Desk projects, Customer Notifications section and I select either "Edit" next to the notification I would like to alter or if I select "Edit Templates" at the top, I see I can add some system variables in there. But, is there a way to add custom field variables? Even if it requires calling the custom field manager or something?

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Hi Jason,

At this time you would need to use an add-on such as ScriptRunner.  There is an open Suggestion that you can find at JSDSERVER-4642 titled Ability To Add Custom Field Values to Service Desk Notification Template.

Please vote on JSDSERVER-4642 to add impact and you'll be notified when there are any updates!



Hi Branden,

Thank you for your response. When you say Scriptrunner, you are talking about creating a transition custom email or global listener email to send during the appropriate time, correct? There isn't some way that Scriptrunner interacts with the customer notifications in service desk, right?



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