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Adding extra options (template) in the "other" button of to the comment field

Screenshot 2021-12-30 at 11.46.45.png


I would like to have in the drawback "other" button, the option to paste certain predetermined templates (for example a text saying: The result is:), the same way we can paste the structure of a table, code, panel etc.

Looking through the jira documentation (document) I found that fields can be modified but that the you need administration permits to do so.


My questions are the following:

1) Is there a way to do it without the permissions?

2) Can the administrator really include this extra fields in the "other" button?

3) How can it be done otherwise?


Thank you,

1 answer

0 votes
Jack Brickey Community Leader Dec 30, 2021

You cannot modify that drop down feature even with admin permissions. It sounds like maybe you want a “canned responses” feature? If so there are a few Marketplace apps that can give you this. There is also a feature request for this that I think Atlassian may ultimately implement but don’t quote me on that. I use an auto-text application for this which allows me to quickly insert pre-defined text.  An example app is Phrase Express, Auto-text, etc. The advantage of an independent app like this is that the work for any word editor (email, Word, Confluence, etc).

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