Adding custom user attribute to custom field on a ticket.

Hey there,

 

There may be an easier solution to this, or I am just using the wrong keywords, however this is my problem at the moment.

 

For each of our users we have a custom attribute named 'Company' which is populated with, you guessed it, the users company.

 

I have a custom field created with the same name, I would like to pull the user custom attribute and place it into the ticket at the point it is logged.

 

Is there a "simple" way to do this?

 

Cheers.

1 answer

0 votes

No "simple" way, you'll need to write a bit of code to do this (of course, I'd reach for the script-runner to do it).  The code is relatively simple of course, read user, get property, stick in custom field.

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